Z-Focus Privacy Policy

This Privacy Policy explains how Z-SOFT collects, uses, stores, and protects information in connection with the Z-Focus application, related websites, and support services.

1. Information we collect

Depending on how you use Z-Focus, we may collect the following categories of information:

• Account information, such as your name, email address, and subscription status, when you create an account or contact support.
• App usage information, such as device type, app version, crash logs, diagnostics, and limited usage events used to maintain and improve the app.
• Payment and transaction information, such as purchase status, subscription status, and transaction references provided by Apple or other payment providers. We do not store full payment card numbers.
• Support communications, including messages and attachments you send when requesting assistance.
• User content, including recordings, images, audio, and project files that you create or store using the app, to the extent necessary to provide the service or sync features you enable.

2. How we use information

• To provide, maintain, secure, and improve Z-Focus.
• To process subscriptions, restore purchases, and verify entitlement status.
• To respond to support requests, bug reports, and account inquiries.
• To monitor performance, diagnose crashes, and prevent abuse or fraud.
• To comply with legal obligations and enforce our Terms of Use.

3. Screen recordings and project content

Z-Focus is designed to process screen recordings and related project content created by users. Depending on product settings and enabled features, recordings and project files may be stored locally on your device and may also be transmitted to Z-SOFT services only where needed to provide cloud, sync, support, or processing features you choose to use.

4. Sharing of information

We do not sell personal information. We may share information with service providers and partners that help us operate the app, such as hosting, analytics, crash diagnostics, customer support, or payment verification providers, subject to contractual and security protections. We may also disclose information when required by law or to protect rights, safety, and security.

5. Data retention

We retain information for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and applicable law.

6. Security

We use administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.

7. Your choices and rights

• You may request access, correction, or deletion of certain personal information, subject to applicable law.
• You may manage subscription settings through your Apple Account or other payment provider where applicable.
• You may contact us to request account deletion or data-related support.

8. Children

Z-Focus is not directed to children under the age required by applicable law to consent independently to data processing in their jurisdiction.

9. International transfers

Your information may be processed in countries other than your own, subject to applicable safeguards where required.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

11. Contact us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Z-SOFT
Email: support@z-cloud.com.vn
Website: z-focus.z-cloud.com.vn